Refund Cancellation Policy

Refund / Cancellation Policy
(Applicable to Services, Hosting, and Products)

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be requested and processed for services, hosting plans, subscriptions, and products offered by Zinyaw Fortunate Technologies ("the Company"). By purchasing or subscribing to our services or products, You agree to the terms outlined herein.

2. Cancellation of Services and Subscriptions

• You may cancel your subscription or service at any time by following the cancellation procedure outlined in your account dashboard or by contacting our customer support.
• Cancellation requests must be submitted at least 7 calendar days before the next billing cycle to avoid being charged for the upcoming period.
• Once a subscription or service is canceled, You will continue to have access to the service until the end of the current billing period; after which, the service will be suspended and not renewed.
• No automatic refunds will be provided for partial billing cycles or unused time unless otherwise specified in this policy.

3. Refund Eligibility

Refunds are only granted in the following cases unless otherwise specified:

• If the Company fails to deliver the service as described due to technical issues or errors on our part, and the issue cannot be resolved within a reasonable timeframe.
• If You have been charged incorrectly or duplicated payments have occurred.
• If You cancel a service within the initial trial period (if applicable), as specified in the service terms.
• Refund requests must be submitted within 30 days from the date of purchase or charge.

Refunds will not be issued for:

• Change of mind, dissatisfaction unrelated to service quality, or inability to use the service due to lack of knowledge or resources.
• Services or products that have been fully delivered and accepted.
• Fees related to domain registrations, SSL certificates, or third-party services unless otherwise stated.

4. Refund Process

To request a refund, please contact our customer support team via email at support@zinyawhost.com with the subject line "Refund Request" including your account details and reason for the refund.

• All refund requests will be reviewed and processed within 7 to 14 business days after receipt.
• Approved refunds will be credited using the original payment method used during purchase, unless otherwise agreed.

5. Service Suspension and Termination

• The Company reserves the right to suspend or terminate services without refund if You breach any terms of service, engage in fraudulent activity, or violate applicable laws or policies.
• In such cases, all fees paid up to the suspension or termination date are non-refundable.

6. Changes to the Refund and Cancellation Policy

The Company may update this Refund and Cancellation Policy from time to time to reflect changes in service offerings or legal requirements.

Any changes will be posted on this page with an updated "Last updated" date.

Continued use of our services after any such changes constitutes Your acceptance of the new terms.

7. Contact Information

If You have any questions or concerns about this Refund and Cancellation Policy, please contact us:

• Email: support@zinyawhost.com
• Phone: +95 (1) 4706404
• Mailing Address: 190 Clemenceau Ave, #06-07 SHOPPING CENTRE, Singapore 239924